GettingOut Visits

About GettingOut Visits Feature

GettingOut Visits is a specialized mobile application developed by Telmate, designed to facilitate and manage video visitation for individuals with incarcerated friends or family members. This app serves as a crucial communication bridge, enabling secure and convenient video calls between the public and inmates in correctional facilities that support the service. It streamlines the entire visitation process, from scheduling appointments to conducting the actual video sessions, all through a user-friendly digital platform. By replacing or supplementing traditional in-person visits, GettingOut Visits addresses the logistical and geographical challenges often faced by families, offering a modern solution to maintain vital emotional connections during a difficult period. Its focus on accessibility, security, and reliability makes it an essential tool for sustaining relationships across distances.

Chapter 1: Function

The core function of GettingOut Visits is to enable remote video communication between inmates and their approved contacts. Users begin by creating an account and undergoing a verification process to ensure facility security standards are met. Once approved, the primary function is scheduling video visits through an intuitive calendar interface that displays available time slots based on the facility's specific rules and the inmate's schedule. The app then facilitates the video call itself at the scheduled time, providing a stable and clear audio-visual connection. Beyond live visits, the app often integrates with other Telmate services, allowing users to send and receive secure messages, share photos, and manage their account and payment information for visit credits all in one place. This centralizes the communication process, making it straightforward for users to initiate and manage contact without needing multiple platforms or complex procedures.

Chapter 2: Value

The value proposition of GettingOut Visits is profound, centered on alleviating the emotional and practical burdens of maintaining contact with an incarcerated individual. Its key advantage is unparalleled accessibility; it eliminates the need for long, costly travel to often remote correctional facilities, saving users significant time and money. This makes consistent communication feasible, which is vital for preserving family bonds, supporting the inmate's rehabilitation, and providing emotional stability for children with an incarcerated parent. For the facilities, the app enhances security by reducing the movement of people and contraband, while providing a managed, recorded communication channel. For users, the value lies in convenience and reliability. The ability to schedule visits from home, bypassing strict facility visiting hours and physical barriers, offers a sense of normalcy and control. The digital nature of the service also means visits are less likely to be canceled due to facility lockdowns or weather issues. Furthermore, by offering a more private and less stressful environment than a crowded visitation room, it fosters more meaningful and supportive conversations, strengthening relationships that are crucial for successful reentry into society.

Chapter 3: Scenarios

The primary target users for GettingOut Visits are the family members and close friends of incarcerated individuals. A typical user scenario involves a mother who lives several hours away from the prison where her son is held. Instead of taking a full day off work and arranging transportation for a brief, in-person visit, she uses the app to schedule a 30-minute video visit every Sunday afternoon. This allows her to see her son regularly, discuss family matters, and offer encouragement without the physical and financial strain. Another common scenario is for the children of inmates. A father can read a bedtime story to his daughter via a video visit, helping to maintain their bond and provide a sense of paternal presence despite his absence. Friends and extended family who might not be able to visit due to distance or facility restrictions can also use the app to stay connected. Additionally, legal professionals may utilize the service for confidential client consultations that are more efficient than traveling to the facility. In everyday use, the app is opened to check for new message approvals, to quickly schedule a visit during a free evening, or to have a vital face-to-face conversation that would otherwise be impossible.